Enterprise Managed Services
Technology Solved tailors its managed service offerings to each customer’s specific needs. We combine best practice support and product expertise with consultants that are familiar with your environment to ensure success with your technology investment. The value proposition varies depending on the unique needs of our customers.

In some cases it may not be cost effective to maintain specialized system administrators, Enterprise Managed Services provides a cost effective tool to maintain end-user satisfaction and service. In situations where a key employee leaves, Enterprise Managed Services can be an important bridge ensuring system continuity and continued uptime.

Our Expert Team Provides:

  • Tailored services with a “high-touch” relationship, allowing for cost-effective post-implementation support and better anticipation of future needs.
  • Product experts in the specific software you are running and the applications you use, not unfamiliar, remote support staffers that read from a script.
  • Remote enhancement development, administration, and troubleshooting capabilities that save time AND money.
  • Technology Solved ownership of infrastructure including monitoring, code deployments, fix patch applications and troubleshooting.

The features of the Managed Support Offering include:

  • Guaranteed SLAs by severity level.
  • 24/7 monitoring of incidents for faster resolution.
  • Monthly fee based on the amount of effort appropriate to your environment.
  • Expert-level skills on demand for environmental support, application fixes, and minor enhancements.
  • Liaison between your team and vendor support for resolving issues.
  • Receive 24/7 availability, a support SLA and a set number of hours of support for your environment.
  • Available as a follow-on effort to your successful solution implementation with Technology Solved, providing better continuity and knowledge transfer.
  • Incidents are serviced with the full capabilities of Technology Solved’s internal infrastructure with case management, bug tracking, and remote connectivity.
 
 

Contact Us | 786-350-1555 | info@technologysolved.biz

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